Your Pet's Health And Welfare:
You must confirm that your dog has had up to date vaccinations and is fit and healthy to be having a groom. We recommend puppies to wait 2 weeks after their 2nd vaccination before booking a puppy groom. When grooming elderly or sick dogs with health conditions this is entirely at the owner's risk. Scruffy 2 Fluffy Dog Groomers Limited are unable to groom in season bitches nor pregnant bitches, if your Bitch is in season during the time of a pre-booked appointment 48 hours’ notice must be provided to avoid the cancellation charge noted above. We use natural base ingredient shampoo/conditioners but if your dog develops an allergic reaction Scruffy 2 Fluffy Dog Groomers Limited do not take responsibility but to seek veterinary advice. If your dog has any skin allergies, please bring your own medicated shampoos in for us to use.
Neglected And Matted Coat:
Under the Animal Welfare Act 2006, it is an offence to cause unnecessary suffering to an animal: This includes prolonged ‘de-matting’ which is painful and detrimental to the welfare of the dog. If you bring in your dog with more than 20 minutes of de-matting work, we are required by the Act to clip your dog short humanely or refer you to your vet to do the same. At Scruffy 2 Fluffy Dog Groomers Limited we will only attempt to de-matt 5% of a dog – which equates to about 50p sized mat behind each ear, same size in the armpits and perhaps one or two in the groin or tail area. We will assess your dog’s coat on the Health Check when you arrive and will inform you if it needs to be clipped short or attempt to de-mat. We charge an extra cost for de-matting of up to £30 due to extra time and other tools used and a deep conditioning treatment. For advice of preventing mating email us of Scruffy-2-Fluffy@Outlook.com.
Staff Safety:
We will ask to you to write on the consultation record you dogs' behaviour at home and in previous grooming salons. Any dogs that are aggressive towards a member of the grooming team or another pet may need to be muzzled. We won't muzzle them straight away as this can cause them to get annoyed and stressed but as a last resort we will have to. If we feel your canine is too aggressive or under the Dangerous Dogs Act 1991 we will unfortunately not be able to carry on the groom or decline future grooms. It is the owner’s responsibility to inform the groomer if they do not wish their pet to be muzzled. If the dog is aggressive and owner refuses for a muzzle to be used in the grooming process, we will try other techniques to calm them. But this may result in at a cost of £25 or possibly the groom may not take place.
Grooming Accidents:
Please be aware that if the dog does not respond to the groomer and does not remain still during the grooming procedure accidents can happen for example if cut from the Clippers/Trimmers or Scissors. We will treat this on site with “Trimmex” If bleeding does not stop after 30 minutes, we will contact you to inform you and may ask you to collect the dog to seek veterinary advice.
Flea/Ticks:
When completing the health check, we will look out for Fleas/Ticks. If we find any we will inform you, Scruffy 2 Fluffy Dog Groomers Limited will give you the option to collect your dog or if you wish for us to carry on with the groom with a charge of £25 in addition to the cost of the groom, your pet will be bathed in a flea shampoo x2, collar cleaned and the salon will need to deep clean & in fumigated. This cost covers Treatment, Fumigation Bombs & Time Spent Deep Cleaning.
Anal Glands:
Scruffy 2 Fluffy Dog Groomers Limited do no perform Anal Gland Checks or Anal Gland Expression.
Time Keeping/Cancellations:
We are an appointment only service, if you are more than 20 minutes late your appointment will have to be rescheduled. We will give you a time to collect when you are dropping off and dogs must be collected within 30 minutes of this collection time. If you need more time to get here, please let us know, we offer a creche service if you are unable to collect your dog at the collection time. This creche service fee is £8 an hour. No Shows/Missed Appointments/ or if you cancel within 48hours of your appointment a 50% charge will incur. An automatic invoice from Square will be sent to you, A rescheduled appointment will not be able to be made until this payment has been made.
Deposits:
Scruffy 2 Fluffy Dog Groomers Ltd request a £15 deposit when booking to secure an appointment. This deposit will be non refundable but it can be transferred to another date if given 48 hours notice from your appointment slot. In the event that you do not attend your appointment without having cancelled or rescheduled, a fee of 50% of your booked service will apply.
Please see "Time Keeping/Cancellation" for the Late Cancellation/No Show Policy.
Booking In Salon: £15 Deposit will be applied.
Booking Online/Telephone: I will send you a Square Link via your Mobile Number, once deposit is completed you will receive a booking confirmation.
Bookings are not confirmed until deposit is received.
Payments:
Payments will be made on collection, we accept payments by cash, transfer or card (Maesto, MasterCard, Visa, American Express, Apple Pay & Google Pay). Prices may vary depending on size of the individual dog/breed, puppy/adult, the conditioning of fur and if any additional time needed for groom.
Loyalty Cards:
When purchased a Scissor Tidy or Full Groom you will receive a stamp. When your stamp card reaches 5th stamp this standard groom will be 25% OFF. Any additional extras or any extra time/work needed to be done will be at an additional cost.
Feedback:
If you are dissatisfied any aspect of your dog's groom please let us know within 24hours and we will be our best to alter the trim and make sure it is noted for the next groom.